Line not starting

When the line does not start, the first step is to check the line server terminal for an error message or the line status view in the interface.

Depending on what is displayed here, the troubleshooting steps are different.

Low Air Pressure

Often this error will show on the terminal when the air compressor was turned off during the night.

• Go to line server terminal, reset
  
  104 F8

  Resets the line after it has stopped due to a motor/line error.

  🔒 Requires Permission 0041 • Reset Line

  ⚠️ Repeatedly resetting a stuck line may break the drive belt. If resetting once does not work, perform a visual inspection of the line to find the problem point and resolve the issue mechanically.

• If that did not help, check that the compressor is turned on
• If turned on, check the air pressure meter on the line to
  make sure the air has reached the line.
• If the compressor was just recently turned on it might not have built enough pressure yet. Wait for a minute or so.
• If the pressure looks good on the line, verify the inputs in test mode on the line terminal. Input 7-9 should be enabled.

Overload

Overload means that the line is using too much power and has hit the allowed limit for power usage.

• Inspect the line for any carriers that are stuck. If found, then reverse the line
  
  738 F8

  Run the line in reverse for a short distance.

  🔒 Requires Permission 0041 • Reset Line

  Reversing the line should be used with caution when the conveyor belt is stuck.
  The line must be free or error status for the reverse command to succeed.

  
  and clear the blockage, then reset and restart the line.
• Jams may not always be obvious. Pay special attention to rail unloading and station loading points.
• If no stuck carriers were found, continue following the checklist.
• Reset the line with 104 F8 and restart it. Does it immediately go into overload?
• Do not attempt to immediately reset again, instead check again for anything that could potentially be stuck. Multiple resets and overloads will cause very high tension on the line belt.
• On older systems, the power draw can increase a bit as the system is worn. Try increasing the power limit slightly.
• The overload protection may also trip due to over-voltage, this can happen when the voltage supply is not stable. In this case it's best to involve an electrician.

Offline

Offline motors will prevent the line from starting.

• Check that the motors have power. There should be lit LEDs when the motor has power.
• Attempt to power cycle the motor or motors that are offline.
• If still offline, check if there is any communication with the motor. ICU Spy can be used to check this.
• If there is no communication at all and the motor has power, there might be an issue with either the CAN cables or the CAN repeater along the way. If there is some communication, the hardware is likely ok and something else is causing a problem. In both cases, contact Eton support for troubleshooting.